Manager of Customer Implementations

Job Summary

Leading a U.S.-based team of onboarding and implementation professionals, the full-time Manager of Customer Implementations will oversee successful SaaS deployments, coach team members, and ensure a high-quality customer experience while working remotely within the Eastern time zone.

Key responsibilities

• Lead, coach, and develop a team responsible for enterprise SaaS deployments
• Monitor performance, set clear expectations, and provide actionable feedback to ensure delivery standards are met
• Oversee a portfolio of active implementations, managing risks and facilitating communication with customers

Required qualifications

• 6+ years of experience in SaaS onboarding, implementation, or professional services, with a focus on complex implementations
• 2+ years of experience managing and developing a delivery team
• Strong project management skills, including experience with scope, milestones, and risk management
• Experience working directly with enterprise customers and communicating with stakeholders at various organizational levels
• Ability to lead teams through changing priorities and evolving customer needs