Manager of Customer Implementations

Job Summary

Leading a U.S.-based team of onboarding and implementation professionals, the full-time Manager of Customer Implementations will oversee successful SaaS deployments, drive delivery excellence, and enhance customer experiences while working remotely within the Eastern time zone.

Key responsibilities

• Lead, coach, and develop a team responsible for enterprise SaaS implementations
• Monitor performance and provide actionable feedback to ensure delivery standards are met
• Oversee a portfolio of active implementations, managing risks and maintaining project momentum

Required qualifications

• 6+ years of experience in SaaS onboarding or implementation, with a focus on complex projects
• 2+ years of experience managing and developing a delivery team
• Strong project management skills, including managing scope, milestones, and risks
• Experience working directly with enterprise customers and stakeholders at various levels
• Ability to lead teams through changing priorities and evolving customer needs