Manager of Customer Renewals

Job Summary

Leading a team of Renewal Managers, the full-time Manager of Customer Renewals will drive retention and renewal targets while coaching team members, managing negotiations, and ensuring accurate forecasting in a remote work environment.

Key responsibilities

• Coach and develop Renewal Managers through regular one-on-ones and performance reviews to enhance skills in negotiation and customer engagement
• Own the team's performance against revenue retention and renewal targets, ensuring proactive engagement with customers ahead of contract expirations
• Maintain an accurate renewal forecast and conduct regular pipeline reviews to identify risks and opportunities for improvement

Required qualifications

• 3+ years of experience in SaaS renewals, account management, or customer success
• Proven ability to manage or lead a customer-facing team with a focus on coaching and performance development
• Demonstrated track record of meeting retention or revenue goals and managing customer negotiations
• Experience with Salesforce or a comparable CRM, emphasizing accurate record-keeping and process adherence
• Strong organizational skills and ability to manage competing priorities across multiple renewals