Manager of Customer Success

Job Summary

To enhance customer success initiatives in the public sector, the remote Manager of Customer Success Management will lead a team of CSMs, develop customer engagement strategies, and drive operational excellence while collaborating with cross-functional teams.

Key responsibilities:

• Build, lead, and mentor a team of Customer Success Managers to foster a high-performance culture
• Collaborate with leadership to develop and execute strategies for customer engagement, retention, and growth
• Ensure thorough understanding of customer adoption metrics and devise actionable plans to mitigate churn risk

Required qualifications:

• At least 3+ years of proven leadership experience in customer success or related fields
• Experience working with US Public Sector customers and understanding their regulatory requirements
• Bachelor's degree in a relevant field; advanced degree preferred
• Demonstrated success in building and scaling Customer Success Management functions
• In-depth knowledge of project management methodologies and practices