Manager of Digital Care Coordination

Job Summary

Leading a team of Digital Care Coordinators, the full-time Manager of Digital Care Coordination will oversee the MyDevoted inbound chat message queue, ensuring timely and accurate member responses while driving operational performance and team development in a remote setting.

Key responsibilities

• Lead, coach, and develop a team of Digital Care Coordinators, fostering a service-oriented culture
• Manage daily operations of the MyDevoted chat queue, monitoring performance metrics and member experience
• Analyze operational data to forecast needs, refine workflows, and implement continuous improvement initiatives

Required qualifications

• 4+ years of experience in service, contact center, digital support, or healthcare operations
• 1-2+ years of people leadership experience managing front-line teams
• Experience managing digital support channels, preferably in healthcare
• Proficient in using data for operational analysis and modeling
• Familiarity with Medicare Advantage and member-facing healthcare workflows