Manager of Enablement

Job Summary

Leading the strategic development and daily operations of the Member-Facing Enablement organization, the full-time Manager of Enablement will oversee Knowledge Management, Training, Quality Assurance, and Workforce Management while ensuring program efficiency and accuracy in a remote environment.

Key responsibilities

• Manage a team across various enablement functions, applying the Guild Manager Method to drive performance and accountability
• Oversee people-management decisions for direct reports, including performance evaluations and development plans
• Establish and maintain the enablement function's operating rhythm through regular health checks and initiative audits

Required qualifications

• At least three years of direct people-management experience in enablement, training, or operations strategy
• Proven track record of leading complex, cross-functional programs from initiation to rollout
• Ability to manage multiple initiatives independently and effectively navigate ambiguity and change
• Experience using data to assess performance issues and adjust team focus accordingly
• Familiarity with member- or customer-facing systems and translating them into actionable enablement priorities