Manager of End User Services
Job Summary
Leading a team of service delivery professionals, the full-time Manager of End User Services will oversee employee-facing IT services, including Service Desk and Onsite Support, while ensuring operational excellence and building strong partnerships within the organization in a remote capacity.
Key Responsibilities
- Lead and develop an internal team of service delivery professionals
- Govern delivery partner accountability, performance, and service transformation
- Oversee daily operations, escalation resolution, and root cause analysis across the service portfolio
Required Qualifications
- Bachelor's degree in Information Technology, Business, Computer Science, or a related field, or equivalent experience
- 7+ years of experience in global IT service delivery or end user support
- 5+ years of experience in establishing and governing vendor performance through service agreements
- 3+ years of people leadership experience, including coaching and managing technical teams
- ITIL, identity, or security certification preferred
Complete Job Description
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