Manager of Learner Services
Job Summary
To ensure seamless learner support services, the full-time remote Manager of Learner Services will oversee academic advising, tutoring, wellness, and accessibility services, while coordinating with internal teams and external partners to enhance the learner experience.
Key Responsibilities
- Own the learner services portion of the instruction and learner support workplan, maintaining projects, milestones, and timelines
- Ensure all learner support services are operational, accessible, and aligned with learner needs, creating clear pathways for service access
- Serve as the primary escalation point for complex learner issues, ensuring timely resolution and maintaining accurate documentation
Required Qualifications
- Bachelor's degree required; Master's degree in higher education, counseling, or a related field preferred
- 5+ years in student services, academic advising, coaching, or learner support, particularly for online or non-traditional learners
- Experience leading a team, ideally in a coaching or advising capacity
- Ability to manage and improve complex systems involving multiple stakeholders and processes
- Familiarity with accessibility, accommodations, or wellness support frameworks in higher education
Complete Job Description
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