Manager of National Accounts

Job Summary

Leading a team of National Account Coordinators, the full-time Manager of National Accounts will oversee daily performance, develop efficient processes, and serve as the primary escalation point for customer issues in a remote setting.

Key responsibilities

• Manage and mentor the National Account Coordinator team, setting performance goals and conducting evaluations
• Oversee the coordination of rental orders, ensuring timely and satisfactory resolutions for national customers
• Analyze team KPIs to drive continuous improvement and prepare reports on productivity for leadership

Required qualifications

• Previous management experience preferred
• Proficiency in CRM software and Microsoft Office Suite
• In-depth knowledge of the equipment rental industry is highly preferred
• Strong leadership and coaching skills
• Ability to analyze data and make data-driven decisions