Manager of National Accounts

Job Summary

Leading a team of National Account Coordinators, the full-time remote Manager of National Accounts will mentor staff, develop efficient processes, and ensure high-quality customer service while managing logistics and billing for national customers.

Key responsibilities

• Lead and manage the performance of the National Account Coordinator team while setting performance goals and conducting evaluations
• Oversee the coordination of rental orders, including logistics and billing, while serving as the primary escalation point for complex customer issues
• Monitor team KPIs and prepare reports on productivity and support activities for leadership

Required qualifications

• Previous management experience is preferred
• Proficiency in CRM software and Microsoft Office Suite
• In-depth knowledge of the equipment rental industry is highly preferred
• Strong leadership and team-building skills
• Ability to analyze data and make data-driven decisions