Manager of National Accounts

Job Summary

Leading a team of National Account Coordinators, the full-time remote Manager of National Accounts will oversee daily performance, implement process improvements, and ensure effective customer issue resolution while collaborating closely with National Account Managers.

Key responsibilities

• Manage and mentor the National Account Coordinator team, setting performance goals and conducting evaluations
• Develop and refine processes to enhance team efficiency and effectiveness in coordinating rental orders
• Serve as the primary escalation point for complex customer issues, ensuring timely and satisfactory resolutions

Required qualifications

• Previous management experience preferred
• Proficiency in CRM software and the Microsoft Office Suite
• Strong leadership, coaching, and team-building skills
• Ability to analyze data and make data-driven decisions
• In-depth knowledge of the equipment rental industry is highly preferred