Manager of National Accounts
Job Summary
Leading a team of National Account Coordinators, the full-time Manager of National Accounts will oversee daily operations, develop efficient processes, and serve as the primary escalation point for complex customer issues in a remote work environment.
Key responsibilities
- Lead and mentor the National Account Coordinator team, setting performance goals and conducting evaluations
- Oversee the coordination of rental orders and collaborate with National Account Managers to enhance customer relationships
- Monitor team KPIs and prepare reports on productivity and support activities for leadership
Required qualifications
- Previous management experience preferred
- Proficiency in CRM software and Microsoft Office Suite
- Strong leadership and team-building skills
- In-depth knowledge of the equipment rental industry is highly preferred
- Ability to analyze data and make data-driven decisions
Complete Job Description
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