Manager of National Accounts
Job Summary
Leading a team of National Account Coordinators, the full-time remote Manager of National Accounts will oversee daily performance, develop process improvements, and ensure effective customer issue resolution while collaborating with National Account Managers.
Key responsibilities
- Lead, mentor, and manage the National Account Coordinator team's daily performance
- Develop and implement processes to enhance team efficiency and effectiveness
- Serve as the primary escalation point for complex customer issues and oversee rental order coordination
Required qualifications
- Previous management experience is preferred
- Proficiency in CRM software and Microsoft Office Suite
- Strong leadership and coaching skills
- In-depth knowledge of the equipment rental industry is highly preferred
- Ability to analyze data and make data-driven decisions
Complete Job Description
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