Manager of National Accounts

Job Summary

Leading a team of National Account Coordinators, the full-time Manager of National Accounts will oversee daily performance, enhance operational processes, and ensure exceptional customer service in a remote capacity.

Key responsibilities

• Lead and mentor the National Account Coordinator team, setting performance goals and conducting evaluations
• Develop and refine processes to improve team efficiency and manage the end-to-end coordination of rental orders
• Serve as the primary escalation point for complex customer issues and prepare reports on team productivity

Required qualifications

• Previous management experience is preferred
• Proficiency in CRM software and the Microsoft Office Suite
• Strong leadership and team-building skills
• In-depth knowledge of the equipment rental industry is highly preferred
• Ability to analyze data and make data-driven decisions