Manager of National Accounts
Job Summary
Managing the daily performance of the National Account Coordinator team, the full-time Manager of National Accounts will lead, mentor, and develop processes to enhance team efficiency while addressing complex customer issues in a remote capacity.
Key responsibilities
- Lead and mentor the National Account Coordinator team, setting performance goals and conducting evaluations
- Oversee the end-to-end coordination of rental orders, ensuring timely resolution of customer issues
- Monitor team KPIs and prepare reports on productivity and national account support activities for leadership
Required qualifications
- Previous management experience is preferred
- Proficiency in CRM software and Microsoft Office Suite
- In-depth knowledge of the equipment rental industry is highly preferred
- Strong leadership and team-building skills
- Ability to analyze data and make data-driven decisions
Complete Job Description
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