Manager of National Accounts
Job Summary
Leading a team of National Account Coordinators, the full-time Manager of National Accounts will oversee daily performance, enhance operational processes, and serve as the primary point of escalation for customer issues in a remote capacity.
Key responsibilities
- Lead and mentor the National Account Coordinator team while setting performance goals and conducting evaluations
- Develop and implement processes to improve team efficiency and manage the end-to-end coordination of rental orders
- Monitor team KPIs and prepare reports on productivity and national account support activities for leadership
Required qualifications
- Previous management experience is preferred
- Proficiency in CRM software and Microsoft Office Suite
- Strong leadership, coaching, and team-building skills
- In-depth knowledge of the equipment rental industry is highly preferred
- Ability to analyze data and make data-driven decisions
Complete Job Description
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