Manager of National Accounts
Job Summary
Leading a team of National Account Coordinators, the full-time remote Manager of National Accounts will oversee daily performance, implement process improvements, and serve as the primary escalation point for customer issues while collaborating closely with National Account Managers.
Key Responsibilities
- Lead, mentor, and manage the daily performance of the National Account Coordinator team
- Develop and refine processes to enhance team efficiency and effectiveness
- Monitor and analyze team KPIs to drive continuous improvement in customer satisfaction
Required Qualifications
- Previous management experience preferred
- Proficiency in CRM software and Microsoft Office Suite
- In-depth knowledge of the equipment rental industry is highly preferred
- Strong leadership and team-building skills
- Ability to analyze data and make data-driven decisions
Complete Job Description
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