Manager of National Accounts
Job Summary
Leading a team of National Account Coordinators, the full-time Manager of National Accounts will oversee daily performance, develop efficient processes, and ensure excellent customer service in a remote setting.
Key Responsibilities
- Lead, mentor, and manage the National Account Coordinator team while setting performance goals and conducting evaluations
- Oversee the coordination of rental orders and serve as the primary escalation point for complex customer issues
- Monitor team KPIs and prepare reports on productivity and national account support activities for leadership
Required Qualifications
- Proven management experience, preferably in the equipment rental industry
- Strong leadership and team-building skills
- Proficiency in CRM software and Microsoft Office Suite
- Ability to analyze data and make data-driven decisions
- Exceptional organizational skills and attention to detail
Complete Job Description
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