Manager of National Accounts
Job Summary
Leading a remote team, the full-time Manager of National Account Coordinators will oversee daily operations, mentor staff, and enhance processes to improve efficiency while ensuring exceptional customer support and coordination of rental orders.
Key responsibilities
- Lead, mentor, and manage the National Account Coordinator team, setting performance goals and conducting evaluations
- Develop and implement processes to improve team efficiency and effectiveness in handling customer issues and rental orders
- Monitor team KPIs and prepare reports on productivity and support activities for leadership review
Required qualifications
- Previous management experience is preferred
- Strong leadership and team-building skills
- Proficiency in CRM software and Microsoft Office Suite
- In-depth knowledge of the equipment rental industry is highly preferred
- Ability to analyze data and make data-driven decisions
Complete Job Description
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