Manager of Outreach and Engagement
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Job Summary
Leading a dynamic team, the full-time Manager of Outreach and Engagement will oversee the Complex Care Outreach team, focusing on performance management, workflow optimization, and professional development while working remotely.
Key responsibilities
- Leading and mentoring a team of supervisors and outreach coordinators to foster collaboration and professional growth
- Developing a data-driven performance management system to track team progress and identify improvement opportunities
- Designing and refining outreach workflows to enhance operational efficiency and program engagement
Required qualifications
- 4+ years of experience in service, contact center, digital support, or healthcare operations
- 3+ years of people leadership experience managing front-line teams
- Proficiency in using analytical tools to set and track operational goals
- Tech-savvy with a strong interest in automation and AI tools
- Ability to communicate operational updates clearly and empathetically to leadership
Complete Job Description
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