Manager of Partner Operations

Job Summary

Leading Global Partner Operations within the Service Provider channel, the full-time Manager of Partner Operations will build and mentor a high-performing team while managing operations across 12 strategic partners, overseeing forecasting accuracy, partner performance, and operational scaling in a flexible or remote work environment.

Key Responsibilities

• Build and develop a team of partner operations specialists, establishing performance expectations and accountability frameworks
• Own forecasting accuracy and pipeline health, managing quarterly and annual forecasts while overseeing prebuy programs and partner scorecards
• Conduct quarterly business reviews with partners, monitoring performance against MBO targets and escalating issues to leadership as needed

Required Qualifications

• 5+ years in partner operations, channel operations, or revenue operations roles, with 2+ years in a team lead or management capacity
• Demonstrated expertise in forecasting and partner performance management, with experience in deal tracking systems
• Strong financial acumen, including the ability to read P&Ls and present financial data to leadership
• Proven people management skills with experience in hiring, coaching, and performance feedback
• Excellent communication skills across all organizational levels, capable of distilling complex data into actionable insights