Manager of Platform Adoption

Job Summary

Leading the implementation of the contracting onboarding model, the full-time remote Manager of Platform Adoption will ensure business units effectively adopt the Contracting Platform through operational readiness, training, and continuous improvement efforts.

Key Responsibilities

• Establish and manage a standardized onboarding program for business units migrating to the Contracting Platform
• Lead readiness assessments, data validation, and coordination of training for business-unit users and internal support teams
• Promote consistent use of the platform and gather user feedback to drive improvements in the onboarding experience

Required Qualifications

• Bachelor's degree in Business Administration, Operations, or a related field preferred; equivalent work experience may be considered
• 5-7 years of relevant experience in business operations, customer success, or platform implementation
• 2-3 years of experience leading projects or teams in a cross-functional environment
• Experience in insurance, healthcare, or contracting operations is strongly preferred
• Strong project-management skills, with the ability to manage priorities, dependencies, and risks