Manager of Professional Services
Job Summary
Leading a team of Consultants and Project Managers, the full-time Manager of Professional Services will drive revenue and ensure high-quality customer implementations while working remotely in the United States or Canada.
Key responsibilities
- Manage team performance and wellbeing in a high-demand environment
- Oversee customer outcomes, ensuring successful implementations and enhancements
- Conduct capacity planning and resource allocation across implementation functions
Required qualifications
- Proven experience managing teams in Professional Services or similar consulting environments
- Strong business acumen with hands-on experience in operational KPIs
- Demonstrated experience with capacity planning and workload forecasting
- Prior exposure to customer-facing services with billable components
- Fluency in English and experience collaborating remotely across multiple time zones
Complete Job Description
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