Manager, Professional Services

Job Summary

Leading a team of technical consultants and engineers, the full-time remote Manager, Professional Services will be responsible for delivering complex customer implementations, ensuring quality execution, and managing team performance and financial results.

Key Responsibilities

• Lead, coach, and develop North American FeneVision technical consultants and engineers, establishing performance expectations and individual development plans
• Own the technical team's delivery commitments and quality of execution across implementations and integrations while managing project health reporting
• Collaborate cross-functionally with Project Management and other stakeholders to identify risks and ensure timely delivery against customer commitments

Required Qualifications

• 5+ years of experience leading Professional Services or technical consulting teams
• Demonstrated success in managing and developing technical professionals with accountability for team results
• Experience delivering complex B2B software implementations and integrations
• Solid understanding of services operations, including project financials and capacity planning
• Experience with project management disciplines, including scope control and risk escalation