Manager, Solutions Architecture
Job Summary
To support innovative customer solutions, the full-time Manager, Solutions Architecture will design and architect cloud contact center solutions using Zendesk and Amazon Connect, working in a hybrid capacity from offices in Boston, Columbus, Charlottesville, or Durham, or remotely.
Key responsibilities
- Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk capabilities to meet customer requirements
- Support pre-sales engagements from discovery through solution design, including demonstrations and technical workshops
- Partner with sales and delivery teams to scope, estimate, and propose solutions while providing technical leadership
Required qualifications
- 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies
- Strong understanding of Zendesk Contact Center, Amazon Connect, and AWS services
- Experience with CRM systems and omni-channel customer engagement platforms
- Proven track record of designing and implementing large-scale cloud solutions
- Excellent communication skills to explain complex technical concepts to diverse audiences
Complete Job Description
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