Manager, Solutions Architecture
Job Summary
To support a growing practice, the full-time Manager, Solutions Architecture will design and architect cloud contact center solutions using Zendesk and Amazon Connect, while engaging with customers and supporting the sales team in a hybrid work environment.
Key responsibilities
- Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk capabilities to meet customer requirements
- Support pre-sales engagements from discovery through solution design, including demonstrations and technical workshops
- Create detailed solution architectures and technical documentation for complex customer environments
Required qualifications
- 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies
- Strong understanding of Zendesk Contact Center, Amazon Connect, and AWS services
- Experience with CRM systems and omni-channel customer engagement platforms
- Proven track record of designing and implementing large-scale cloud solutions
- Strong analytical skills with attention to detail
Complete Job Description
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