Manager Workforce Management
Job Summary
A company is looking for a Manager, Workforce Management.
Key Responsibilities
- Forecast call volume demand and manage staff scheduling based on analysis of historical and anticipated volume
- Develop and execute long-term workforce management strategies and optimize staffing schedules
- Monitor real-time contact volume and service levels, reporting on core performance indicators to senior management
Required Qualifications
- Bachelor's degree in business, Organizational Leadership, or related field, or equivalent experience
- 5+ years of experience in resource/workforce management in a sales delivery environment
- 3+ years of experience in a call center environment
- 2+ years of experience managing a team
- Experience in healthcare staffing and scheduling required
Complete Job Description
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