Mandarin Academic Operations Specialist

Job Summary

Seeking a full-time Mandarin Academic Operations Specialist, this role will manage customer support, monitor student progress, and handle complaint resolution to ensure a positive learning experience for enrolled students and their families.

Key Responsibilities:

• Provide ongoing support to students and parents, responding to inquiries and resolving issues throughout the learning journey
• Monitor student progress and assist with course scheduling and other academic support services
• Handle parent feedback and collaborate with internal teams to implement solutions and improve service processes

Required Qualifications:

• Bachelor's degree or above
• Fluent Mandarin communication skills; able to read English at an intermediate level
• Comfortable working long-term evening shifts in a remote environment
• Prior experience in customer service, student services, or educational administration is preferred
• Must have a personal computer and reliable internet connection