Mandarin Customer Success Specialist
Job Summary
Fluent in Mandarin, the full-time Contractor Customer Success Specialist will provide ongoing support to students and parents, monitor progress, and handle feedback while working remotely.
Key responsibilities
- Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues
- Monitor student progress and assist with course scheduling and academic support services
- Handle parent feedback and collaborate with internal teams to investigate issues and improve service processes
Required qualifications
- Previous experience in customer service, customer success, or education support roles
- Ability to understand complex processes and product details quickly
- Strong problem-solving skills and ability to remain calm under pressure
- Fluency in Mandarin and proficiency in English communication
- Tech-savvy and comfortable using various communication tools and internal systems
Complete Job Description
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