Mandarin Medical Information Specialist

Job Summary

Utilizing Mandarin and English skills, the full-time Mandarin Medical Information Specialist will provide accurate, evidence-based medical information to healthcare professionals and patients while working remotely from Australia and aligning with Mainland China business hours.

Key responsibilities

• Handle medical and safety enquiries from healthcare professionals and patients via telephone, email, and digital channels, delivering clear and empathetic responses
• Provide accurate medical information in Mandarin and English using approved resources and document all enquiries and actions in handling systems
• Translate and proofread medical correspondence and documents between English and Mandarin, ensuring clinical accuracy and quality

Required qualifications

• Native-level professional proficiency in Mandarin Chinese, including spoken and written Simplified Chinese
• Professional fluency in English, with translation capabilities between English and Mandarin
• A qualification in pharmacy, nursing, life sciences, pharmacology, or a closely related healthcare discipline
• Current legal rights to work in Australia and ability to work hours aligned with Mainland China business operations (UTC+8)
• Strong attention to detail and computer literacy, with professional telephone communication skills