Manhattan Order Management Engineer
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Job Summary
Owning daily production support for Manhattan order management platforms, the full-time Order Management Systems Engineer will investigate and resolve order issues, ensuring smooth operations from checkout to delivery in a remote environment.
Key responsibilities
- Provide timely investigation and resolution of issues for Manhattan Active Omni, DOM 2014, and MIF platforms
- Understand and support the end-to-end order process flow, from order capture to returns
- Respond to P1 incidents and lead root cause analysis to prevent recurring issues
Required qualifications
- Experience with Manhattan order management systems, particularly Active Omni and DOM
- Proficiency in troubleshooting complex order-related issues across multiple systems
- Familiarity with Microsoft Dynamics NAV for financial and inventory postings
- Ability to write and maintain runbooks and support documentation
- Participation in on-call rotations and availability during peak periods
Complete Job Description
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