Marketing Program Operations Contractor

Job Summary

Supporting customer education and marketing program operations in a regulated healthcare environment, the remote Customer Education & Marketing Program Operations Contractor will create and distribute newsletters, run utilization reports, and coordinate project tasks while working on a contract basis.

Key responsibilities

• Create, quality-check, schedule, and distribute a weekly customer education newsletter through Salesforce Marketing Cloud
• Run and validate customer education utilization reports, identifying trends and data anomalies
• Track project milestones, approvals, and action items while maintaining project documentation in SharePoint and Microsoft Teams

Required qualifications

• 3+ years of experience in marketing operations, program coordination, or customer communications
• 2+ years of hands-on experience with Salesforce Marketing Cloud or a comparable email marketing automation platform
• 2+ years of experience using Salesforce CRM for reporting and data validation
• Strong organizational skills and ability to manage multiple deadlines independently
• Ability to interpret utilization data and communicate findings clearly