Marketing Support Specialist

Job Summary

Providing foundational support for marketing programs and customer service inquiries, the full-time remote Marketing Support Specialist will manage ticketing queues, assist with user access, and maintain documentation under close supervision.

Key responsibilities

• Facilitate timely responses to correspondence and inquiries entering the online ticketing system
• Assist in managing basic business application reports and create Help Documents for business applications
• Provide updates to customer inquiries and properly route rebate questions to the appropriate analyst for resolution

Required qualifications

• High school diploma or GED equivalent
• 1-2 years of customer service experience, either in person or through phone/electronic communication
• Basic understanding of MS Office (Excel, Outlook, Word, PowerPoint)
• Experience working within a team environment
• Problem resolution skills with the ability to resolve issues under manager oversight