Marketplace Domain Subject Matter Expert

Job Summary

Providing deep subject matter expertise in the ACA Health Insurance Marketplace, the full-time remote Marketplace Domain Subject Matter Expert will manage service desk operations, knowledge management content, and training curricula while ensuring accurate stakeholder communications regarding Marketplace policies and regulations.

Key responsibilities

• Serve as the primary subject matter authority on ACA policy, regulation, and CCIIO program operations
• Lead the development and maintenance of the MSD knowledge base, ensuring accuracy and currency of content
• Design and deliver training and mentorship for MSD Customer Service Representatives and Senior Analysts

Required qualifications

• Bachelor's degree in health policy, public administration, public health, business administration, information technology, or a related field
• Minimum 5 years of direct experience supporting CMS CCIIO Marketplace operations or ACA plan management
• Demonstrated expertise in QHP certification processes and issuer compliance obligations
• Experience developing or maintaining knowledge management content or training materials in a federal help desk environment
• In-depth knowledge of HIOS, MPMS, and SERFF as used in the QHP certification process