MarTech Platform Operations Manager
Job Summary
To support ongoing platform monitoring and issue management, the full-time MarTech Platform Operations Manager will manage incident triage and escalation processes, coordinate a distributed support team, and ensure the health of marketing technology platforms while working remotely.
Key responsibilities
- Monitor martech platform health and campaign audience reach, flagging anomalies as needed
- Triage incoming platform issues and escalate to internal engineering and vendor support teams
- Provide day-to-day direction and prioritization for a team of contingent support specialists
Required qualifications
- Bachelor's degree in a relevant field
- 5+ years of experience in issue triage and incident management for enterprise marketing platforms
- Hands-on operational experience with Salesforce Marketing Cloud or a comparable platform
- Experience coordinating work across a distributed support team
- Project management experience of 5+ years
Complete Job Description
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