Maryland Licensed Patient Service Coordinator

Job Summary

To enhance patient experience in a remote setting, the full-time Maryland Licensed Patient Service Coordinator will manage patient intake, appointment scheduling, and payment processing while ensuring compliance with healthcare regulations and maintaining efficient patient flow.

Key responsibilities

• Coordinates patient intake, verifies insurance, and explains payment responsibilities to ensure smooth registration and collection of co-payments
• Schedules appointments, follows up on missed visits, and manages patient records to maintain accurate and timely information flow
• Supports organizational initiatives and seeks improvements in administrative processes to enhance patient experience and operational efficiency

Required qualifications

• High School Diploma or GED required; relevant education may substitute for work experience
• Less than 1 year to 1 year of customer service experience, preferably in a healthcare setting
• Knowledge of computerized scheduling and registration systems is preferred
• CPR certification from AHA or American Red Cross required within 90 days of hire
• Familiarity with medical terminology and effective communication skills are essential