Maryland Licensed Testing Advocate
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Job Summary
To support candidates with approved ADA accommodations, the fully remote Maryland Licensed Testing Advocate will manage scheduling, complaint resolution, and the overall candidate experience while ensuring compliance with policies and procedures.
Key responsibilities
- Work directly with candidates to schedule exams and manage assistive services, ensuring a high-quality exam experience
- Handle candidate escalations and complaints professionally, collaborating with internal teams for timely resolutions
- Identify process improvements to enhance service delivery and reduce recurring issues
Required qualifications
- High School Diploma or GED
- Minimum of 2 years of experience in customer escalations
- Fundamental understanding of ADA and complaint management
- Salesforce experience preferred
- Advanced customer service skills in a contact center environment
Complete Job Description
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