Massachusetts Licensed Clinical Support Specialist

Job Summary

To facilitate effective post-visit care, the full-time Massachusetts Licensed Clinical Support Specialist will manage patient follow-up, respond to inquiries regarding test results and prescriptions, and coordinate care with external teams in a remote setting.

Key responsibilities

• Field lab-related questions from patients, providers, and lab vendors
• Conduct follow-up calls to patients after visits and ensure communication with primary care providers
• Initiate and facilitate patient referrals to community organizations and health plan providers

Required qualifications

• High School diploma or GED required; Bachelor's degree preferred
• Completion of a Medical Assistant, Community Health Worker, or similar training program required
• Two years of experience in a healthcare setting as a Medical Assistant, Community Health Worker, or similar role
• Proficiency in Microsoft Office Suite and electronic medical records
• Certified Medical Assistant preferred