Massachusetts Licensed Hotline Operator

Job Summary

Providing critical hotline support, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls, offer compassionate assistance to individuals seeking help with opioid dependence, and coordinate various treatment program activities, all while working remotely on a per diem basis.

Key responsibilities

• Provide hotline support for the State resource center focused on opioid dependence
• Deliver crisis intervention and accurate referral services to callers
• Coordinate activities related to the Office-based Opioid Treatment (OBOT) Program

Required qualifications

• Associate's degree (or equivalent) with 1 year of related experience; Bachelor's degree is desirable
• Preferred experience in a substance abuse or mental health setting
• Knowledge of addiction through formal training or experience is preferred
• Proficiency in standard Microsoft programs and basic data management tasks
• Excellent interpersonal skills with the ability to handle difficult conversations with sensitivity