Massachusetts Licensed Hotline Operator

Job Summary

Providing critical hotline support for opioid dependence, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls, offer crisis intervention, and assist callers in accessing treatment resources while working remotely on a per diem basis.

Key responsibilities

• Provide hotline support and crisis intervention for individuals seeking help with opioid dependence
• Coordinate various activities related to the Office-based Opioid Treatment (OBOT) Program
• Manage data collection and entry for statistical reporting and assist clients in linking to addiction services

Required qualifications

• Associate's degree (or equivalent) plus 1 year of related experience; Bachelor's degree desirable
• Preferred experience in a substance abuse or mental health setting
• Knowledge of addiction, either through formal training or experience
• Proficiency in standard Microsoft programs (e.g., MS Word, Excel, Outlook)
• Ability to perform basic data management tasks, including data entry and reporting