Massachusetts Licensed Hotline Operator

Job Summary

Providing critical support for individuals at risk of overdose, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls, offer crisis intervention, and facilitate access to addiction treatment resources in a remote capacity.

Key responsibilities

• Provide hotline support for the State resource center focused on opioid dependence
• Engage in crisis intervention and accurate referral services for callers seeking assistance
• Coordinate activities related to the Office-based Opioid Treatment (OBOT) Program and maintain data for reporting purposes

Required qualifications

• Associate's degree (or equivalent) plus 1 year of related experience; Bachelor's degree is desirable
• Experience in a substance abuse or mental health setting is preferred
• Knowledge of addiction through formal training or experience is preferred
• Proficiency in standard Microsoft programs (e.g., MS Word, Excel, Outlook)
• Bilingual or multi-lingual skills appropriate to the patient population served are preferred