Massachusetts Licensed Hotline Operator

Job Summary

Providing critical hotline support for opioid dependence, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls, engage with callers using a harm reduction framework, and assist in linking clients to addiction services while working remotely on a per diem basis.

Key Responsibilities

• Provide consistent crisis intervention and accurate referral services for callers seeking help with opioid dependence
• Coordinate various activities related to the Office-based Opioid Treatment (OBOT) Program and maintain compliance with federal regulations
• Collect and manage data for statistical reporting and assist clients in accessing treatment and support services

Required Qualifications

• Associate's degree (or equivalent) with at least 1 year of related experience; a Bachelor's degree is desirable
• Preferred experience in a substance abuse or mental health setting
• Knowledge of addiction through formal training or experience is preferred
• Proficiency in standard Microsoft programs and basic data management tasks
• Bilingual or multi-lingual skills appropriate to the patient population served are preferred