Massachusetts Licensed Hotline Operator

Job Summary

Providing critical hotline support for opioid dependence, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls, offer compassionate crisis intervention, and assist clients in accessing treatment resources while working remotely on a per diem basis.

Key responsibilities

• Provide hotline support and crisis intervention for individuals seeking assistance with opioid dependence
• Coordinate activities related to the Office-based Opioid Treatment Program and manage data collection for reporting purposes
• Assist clients in linking to addiction services and maintain compliance with federal regulations regarding wait lists and resource updates

Required qualifications

• Associate's degree (or equivalent) with at least 1 year of related experience; Bachelor's degree preferred
• Experience in a substance abuse or mental health setting is preferred
• Proficiency in Microsoft Office programs and basic data management tasks
• Knowledge of addiction through formal training or experience is preferred
• Bilingual or multilingual skills appropriate to the patient population served are preferred