Massachusetts Licensed Hotline Operator

Job Summary

Providing critical hotline support remotely, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls, engage with callers using a harm reduction framework, and assist individuals seeking treatment and resources for opioid dependence.

Key responsibilities

• Provide consistent and supportive crisis intervention and accurate referral services for opioid dependence
• Coordinate various Office-based Opioid Treatment Program activities and manage data collection for reporting purposes
• Assist clients in linking to addiction services, including detox programs and outpatient services

Required qualifications

• An Associate's degree (or equivalent) plus 1 year of related experience; Bachelor's degree is desirable
• Experience in a substance abuse or mental health setting is preferred
• Proficiency in standard Microsoft programs and basic data management tasks
• Knowledge of addiction through formal training or experience is preferred
• Bilingual or multilingual skills appropriate to the patient population served are preferred