Massachusetts Licensed Hotline Operator

Job Summary

Providing critical support remotely, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls, engage with callers using a harm reduction framework, and assist individuals seeking treatment for opioid dependence.

Key responsibilities

• Provide hotline support for the State resource center for opioid dependence, including crisis intervention and referral services
• Coordinate various Office-based Opioid Treatment Program activities and manage data collection for reporting purposes
• Assist clients in accessing addiction services and maintain compliance with federal regulations regarding waitlists and resource updates

Required qualifications

• Associate's degree (or equivalent) with 1 year of related experience; Bachelor's degree desirable
• Preferred experience in a substance abuse or mental health setting
• Proficiency in standard Microsoft programs and basic data management tasks
• Knowledge of addiction through formal training or experience is preferred
• Bilingual or multi-lingual skills appropriate to the patient population served are preferred