Massachusetts Licensed Hotline Operator

Job Summary

Providing critical support remotely, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls, offer crisis intervention, and assist callers in accessing addiction treatment services while adhering to a harm reduction framework.

Key Responsibilities

• Provide hotline support for the State resource center focused on opioid dependence
• Deliver consistent crisis intervention and accurate referral services to callers
• Coordinate various Office-based Opioid Treatment Program activities and manage data collection for reporting purposes

Required Qualifications

• Associate's degree (or equivalent) plus 1 year of related experience; Bachelor's degree desirable
• Preferred experience in a substance abuse or mental health setting
• Knowledge of addiction through formal training or experience is preferred
• Proficiency in standard Microsoft programs and basic data management tasks
• Excellent interpersonal skills with the ability to handle difficult conversations with compassion