Massachusetts Licensed Hotline Operator

Job Summary

Providing critical hotline support for opioid dependence, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls, engage with callers using a harm reduction framework, and assist in linking clients to addiction services while working remotely on a per diem basis.

Key responsibilities

• Provide consistent crisis intervention and accurate referral services for callers seeking assistance
• Coordinate various Office-based Opioid Treatment (OBOT) Program activities and manage data collection for reporting purposes
• Assist clients in accessing addiction services and maintain compliance with federal regulations regarding wait lists

Required qualifications

• An Associate's degree (or equivalent) plus 1 year of related experience, or a high school diploma/GED with 3 years of related experience; a Bachelor's degree is desirable
• Experience in a substance abuse or mental health setting is preferred
• Proficiency in standard Microsoft programs and basic data management tasks
• Knowledge of addiction through formal training or experience is preferred
• Bilingual or multi-lingual skills appropriate to the patient population served are preferred