Massachusetts Licensed Hotline Operator

Job Summary

Providing critical hotline support, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls, assist individuals seeking help with opioid dependence, and coordinate referrals to treatment services in a remote setting.

Key responsibilities

• Provide consistent crisis intervention and accurate referral services for callers seeking assistance with opioid dependence
• Manage the collection and data entry of pertinent information for reporting and statistical purposes
• Assist clients in linking to addiction services, including detox programs and outpatient services

Required qualifications

• Associate's degree or equivalent plus 1 year of related experience; Bachelor's degree is desirable
• Experience in a substance abuse or mental health setting is preferred
• Proficiency in standard Microsoft programs (e.g., MS Word, Excel, Outlook)
• Basic data management skills, including data entry and reporting
• Bilingual or multi-lingual skills appropriate to the patient population served are preferred