Massachusetts Licensed Member Advocate

Job Summary

To support a growing service center, the full-time Massachusetts Licensed Member Advocate will resolve member inquiries through live chat and email, while occasionally making outbound calls, all in a remote work environment.

Key responsibilities

• Provide omni-channel support to members, addressing inquiries and issues through digital communication
• Engage in continuous learning and professional development to enhance service delivery and member experience
• Take ownership of member issues, ensuring timely and effective resolutions to enhance customer satisfaction

Required qualifications

• High school diploma or equivalent
• 2 years of customer service experience, including 6+ months of communication with customers via phone, chat, or email
• Proficiency in keyboarding with strong typing speed and accuracy
• Technologically savvy with a solid understanding of computer software applications and operating systems
• Able to learn quickly and navigate multiple systems simultaneously