Massachusetts Licensed Patient Service Representative

Job Summary

To support patient care in a dynamic environment, the part-time Massachusetts Licensed Patient Service Representative will manage patient inquiries, resolve issues related to patient satisfaction, and facilitate communication among healthcare teams while working remotely in Massachusetts for 24 hours a week.

Key responsibilities:

• Screen incoming patient inquiries and determine appropriate handling or referral to team members
• Resolve patient issues and ensure satisfaction, advocating for patients as necessary
• Initiate requests for forms, medication renewals, and referrals, while maintaining accurate patient records

Required qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• Electronic Medical Record (EMR) experience or aptitude to master EMR systems
• Proficient in Microsoft Outlook, Teams, Word, and Excel for communication and scheduling